Contact & Support
We're here to help you get the most out of your research.
Email Us
For questions, feedback, or support requests
support@doksa.ioWe typically respond within 24 hours on business days.
Common Questions
How do I manage my subscription?
Go to My Account and click "Manage Subscription" to update your plan, change payment methods, or view billing history through our secure billing portal.
What happens to my credits if I cancel?
Your remaining credits stay available until the end of your current billing period. One-time purchased credits never expire and remain in your account indefinitely.
Can I get a refund?
We offer refunds on a case-by-case basis. If you're unsatisfied with our service, please contact us within 14 days of your purchase and we'll work with you to find a solution.
Is my research data secure?
Yes. Your documents are encrypted in transit and at rest. We do not use your data to train AI models. Documents are automatically deleted after processing unless you choose to save results. See our Privacy Policy for details.
How do I export my data?
You can export your analysis results in multiple formats including Excel, Word, PDF and CSV. For a complete data export of your account, visit Export My Data.